FAQ~
How do I place an order?How long will delivery take?What is the cost of delivery?What happens if my product is faulty when I receive it?Will my personal information be safe?What methods of payment do you accept?What happens if you are out of stock with an item?How do I cancel an order?What is OEM software?
How do I place an order?
To place an order, simply click on the 'Add to Basket' button to add the required product to your basket. From the 'View Basket' page you may continue your order and then complete your payment through our Secure Server. Once your order is placed, an email will be sent to you with confirmation of the transaction and Order Reference Numbers.
How long will delivery take?
Our standard delivery will take between 2-3 days, subject to stock availability. We also offer next day and Saturday delivery on request, which will be charged at a higher rate. We will contact you via email or phone if there are any delays in the despatch of the goods.
What is the cost of delivery?
On our standard delivery, the charge will be £10 per laptop. There will be a scale determined by the size and weight of the products that the system will determine should you order a number of products. An order above £500 EX VAT will have free shipping.
What happens if my product is faulty when I receive it?
If you have ordered your product with a Pre Delivery Inspection from laptops4business then please contact our technical support team who will assist you in every way possible. If the goods were purchased with Platinum Pre-Delivery Inspection develop a fault within the first seven days following delivery, then the goods will be swapped out with no extra cost to the yourself, subject to our terms and conditions.
If the product has not had a Pre Delivery Inspection and is faulty 'out of the box', all of the manufacturers we deal with offer at least 12 months return to base warranty. Contacting and arranging technical support for the required manufacturer will be the responsibility of the buyer.
Please find a list of contact numbers for our manufacturers below:
ACER: 0207 365 2486
Adobe: 0131 451 6888
Brother: 0161 330 6531
Canon: 0990 143723
Compaq: 0541 541555
Epson: 01442 227277
Fujitsu: 01925 433533
Hauppage: 0207 378 0202
HP: 0207 512 5202
Macromedia: 0800 374128
Microsoft: 01189 270000
OKI: 01758 819819
We adhere to the following regulation:
The Consumer Protection (Distance Selling) Regulations 2000 No.2334.
Will my personal information be safe?
Your personal details will only be used for contacting you with regard to the order that you have placed. We may analyze this data for trends and statistics to help us provide you with a better service.We hold no credit card details of our customers. All information is passed through the secure servers of Paypal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.
What methods of payment do you accept?
The main form of payment is through PayPal. PayPal accepts the following methods of payment: Visa, Mastercard, American Express, Maestro, Switch, Solo, Visa Delta and PayPal Credit Card.
What happens if you are out of stock with an item?
We endeavor to keep the stock information about all our products as up to date as possible. If we are out of stock on an item we will update the information as soon as we have access to more units of the item. If you have ordered a product and we then find that it is out of stock we will contact you as soon as possible, via email or by phone, to inform you when more stock will be in or to offer a similar product that is in stock.
How do I cancel an order?
The buyer has the right to cancel their order at any time preceding the despatch of their goods. Following the Consumer Protection (Distance Selling) Regulation, a UK customer, not a business or sole trader, has the right to return goods within 7 days. The buyer is responsible for packaging, insurance and carriage of the goods and on receipt of those goods in pristine, re-sellable condition, you will be refunded in full.
What is OEM software?
OEM stands for Original Equipment Manufacturer. OEM software is generally only sold by hardware manufacturers who include the OEM software as part of the total product. For example, when you purchase a new computer and it comes with and option to purchase Office OEM, it is the OEM version of Office. Software wise there is no difference between the OEM copy and the full retail version. The main a difference with OEM software and retail versions is the price and support. Retail software costs more which is a direct reflection of the fact that it comes with full documentation and support (in this case by Microsoft). OEM versions can only be purchased with a laptop or desktop PC.~~~758~760~~