Terms & Conditions~Your access to and use of our site is subject to the following terms and conditions and all applicable laws. By accessing this site, you are indicating your acknowledgment and acceptance of these terms of use. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued access or use of our site shall be deemed your conclusive acceptance of the modified Terms of Use. If you do not agree, do not use our site.
1. Definitions
1.1 "Contract" means the contract between the Buyer and the Seller for the purchase and sale of Goods incorporating these Terms and Conditions;
1.2 "Delivery Date" means the date specified by the Buyer when the goods are to be delivered;
1.3 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.4 "Order" means the Buyer's purchase order for the Goods;
1.5 "Price" means the price for the Goods stated on the Order, inclusive of VAT (if applicable) or any analogous sales tax, carriage, freight, postage or insurance costs;
1.6 "Seller" means the person or organisation to whom an Order is sent by the Buyer;
1.7 "Buyer" means the person or organisation to whom has submitted an Order to the Seller;
1.8 "Terms and Conditions" means the terms and conditions of purchase set out in this document and any special terms and conditions agreed in writing by the Purchaser;
1.9 It is expressly understood that neither the Buyer nor the Seller are consumers, as defined by the Unfair Contract Terms Act 1977;
1.10 Any reference to a statutory provision shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time;
2. Conditions
These Terms and Conditions shall apply to all contracts for the purchase of Goods by the Buyer from the Seller to the exclusion of all other terms and conditions including any terms and conditions which the Seller may purport to apply under any sales offer or similar document. Despatch or delivery of the Goods by the Seller to the Buyer shall be deemed conclusive evidence of the Seller's acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Buyer. Sales of goods that require the Buyer to install, modify or utilise software or hardware is sold on the basis that the Buyer or the Buyers agents are technically competent and qualified to carry out such works. The Seller will not offer support on optional components both software and hardware unless agreed prior to the completion of the Sale. Purchases require the Buyer to be fully informed on all queries, these queries must be fulfilled before Purchase. This includes any orders made online.
3. Price and Payment
A valid VAT invoice in respect of the Price shall be produced to the Buyer by the Seller. Should you not receive a valid VAT invoice within 5 days of receipt of your goods you must advise the seller within 28 days of purchase who will then supply a copy immediately. A charge of £20 will be applied for any further copy invoices requested after this period. All prices are subject to change without notice and subject to a delivery charge specified at the time of ordering. All orders are executed subject to prices ruling at the date of dispatch and no price list of the Company, whether published or not, shall affect the right of the Company to charge for the goods in accordance with this clause. The delivery charges on internet orders are based on delivery in UK mainland (excluding some post codes). The consumer will be informed of the total price of the order before being binding and if there are any price changes before delivery then the consumer will have the option to cancel their order and get their money back. Any clerical error or omission in any sales literature, quotation, price list (including the Internet), acceptance of offer, invoice or other document or information issued by the company shall be subject to correction without any liability on the part of the company. In the event of any variation or suspension of orders through the buyer's instructions or lack of instructions, prices may be increased to cover any extra expenses thereby incurred by the Company.
4.1 Warranty
If the goods supplied have a manufacture based warranty, all warranty issues are to be directed to the manufacturer not the seller.If goods arrive in unsatisfactory condition you must inform the seller within 24 hours. The seller will endeavour to respond to the buyer's individual needs where possible. The seller cannot accept liability for claims made after the 24 hour period. The Seller shall ensure that all the Goods shall be manufactured, stored, tested and packed in accordance with all British and EC statutory and other legal requirements applicable to them and that all the Goods are of merchantable quality and fit for the purpose for which the Buyer intends to use such Goods. All original packaging must be retained for returns/refund/warranty purposes. Charges for replacement packaging are available on request. All warranty extension packages are the responsibility of the customer to register within the specified time period.
4.2 Manufacturers Warranty
All warranty issues are to be directed to the manufacturer not the seller. The standard manufacturer warranty on all new laptops that we sell will be a minimum of 12 months. It is the buyer's responsibility to complete and return the registration form enclosed with the goods to the manufacturer. A list of manufacturer contact details is listed below:
ACER: 0207 365 2486
Adobe: 0131 451 6888
Brother: 0161 330 6531
Canon: 0990 143723
Compaq: 0541 541555
Epson: 01442 227277
Fujitsu: 01925 433533
HP: 0207 512 5202
Lenovo: 0870 5500900
Macromedia: 0800 374128
Microsoft: 01189 270000
OKI: 01758 819819
Toshiba: 0870 444 8944
4.3 Platinum Pre Delivery Inspection Warranty
If the goods bought with Platinum Pre-Delivery Inspection develop a fault within the first seven days following delivery, then the goods will be replaced with no extra cost to the buyer. The Platinum Pre Delivery Inspection may be compromised if unsolicited or unlicensed software has been installed, or hardware or software has been installed without following the manufacturer's guidelines. All hardware must be installed by a qualified or competent technician. The Buyer will be contacted once the order has been placed, by email, to confirm a username; if no reply is given within 24 hours then the Buyer's first name will be used as the primary user.
5. Delivery of the Goods
Delivery of the Goods shall be made to the Buyer's address on the date specified in the Order during normal business hours, unless previously arranged otherwise. Delivery will only be made to the Buyer's billing address. Delivery dates & time are given in good faith by the Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated and is subject to payment clearance, locality, human error, courier company error and system failure.The Seller warrants to the Buyer that the Goods are of the quantity, description and quality as set out in the Order. No liability for direct or consequential loss or damage arising from delay in delivery will be accepted by the company. For collection orders paid by credit card the card holder must be present before or on collection. If there is a change to the agreed delivery date then the buyer shall have the right to cancel the order and receive a full refund of the amount paid. In the case of goods purchased by credit card, those goods can only be shipped to the credit card holder address (in order to protect you, we carry out extensive checks to ensure that your card is not being used fraudulently)
7. Returns
The returned item must be accompanied by the relevant Invoice/Delivery Note. Unwanted items returned for refund or exchange, for whatever reason, will be subject to a re-stocking charge of 15% of the purchase value. No restocking charge will be made where goods are returned where the consumer has exercised their right to reject the delivery. Software items will not be accepted for return unless the goods are faulty or the shrink-wrap or copyright seal is intact. Items returned for refund after 30 days of purchase will be refunded at the price current at the time of refund. Items returned as faulty but found to have no fault will incur a handling and testing charge of 20% of the purchases value. All packaging material must be retained until the goods are fully tested and functional. If for any reason the goods are returned, they must be returned in their original packaging material, including warranty repairs. If original packaging is not used, the Seller will not be responsible for any damage caused during transit. Additionally, the Seller will make a charge for supplying new packaging material. Proof of despatch must be retained until safe receipt is acknowledged by the Seller. If you are a consumer you have the right, in addition to your other rights, to cancel the contract (other than for video, audio or software products which have been unsealed by you) and receive a refund. However, we will only accept unwanted computer products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost. Refunds are processed at our discretion; please allow 28 days for funds to be received, we are not responsible for any chargers incurred by the buyer during this period. All original packaging must be retained for returns/refund/warranty purposes. Charges for replacement packaging are available on request. In the instance that the goods are returned for refund/replacement the packaging must not be defaced.
8. Title and Risk
The title of goods will not pass until payment has been received in full. Laptops4business will exercise an "all monies policy" and reserve the right to collect goods of an equivalent value from the customer should the goods have been passed on to a third party without payment having been received. In the event of product failure we are not responsible for the loss of any data that may occur or any loss in productivity nor are we responsible for any incidental loss.
9. Value Added Tax
Where chargeable, Value Added Tax will be charged at the rate applicable at the date of dispatch.~~~412~566~~